Free shipping about 7-14 business days.
Standard shipping takes 7-12 business days.
Express shipping is available for 5-9 business days delivery.
Heat Therapy – Soothes stiff muscles & promotes circulation
Vibration Mode – Relieves deep muscle tension
Deep Tissue Kneading – Simulates professional masseur hand motions
(Modes can be used individually or combined for personalized comfort)
60-day return policy. Items must be unused and in original packaging.
Refund if the product is damaged or defective and cannot be used.
Note: Please choose the correct size, in case of ordering the wrong size and wrong delivery address causing loss, we cannot support this case
Model: 2025 Smart Heated Neck & Shoulder Massager
Battery Capacity: 1500mAh Rechargeable Lithium Battery
Charging Port: Type-C Fast Charging (2 hours full charge)
Working Time: Up to 2 hours per full charge
Material: Skin-friendly PU Leather + Soft Memory Foam
Size: 8.39 × 4.33 inches (7-inch lightweight body, 26° curvature)
Weight: Approx. 0.7kg
Voltage: 5V DC (USB-powered)
Safety Features: 15-Minute Auto Shut-Off, Over-voltage / Over-current / Short-circuit triple protection
1 × Neck & Shoulder Massager
1 × Type-C Charging Cable
1 × Remote Control
1 × User Manual
Care Instructions:
Fully charge the device before first use. When using the remote, remove the plastic film and point it directly at the device for operation. Avoid water exposure on LED display surface.
Poor posture from desk work and sedentary lifestyles can harm cervical spine alignment, causing disc compression and nerve irritation.
The Therapist Neck Massager provides a 15-minute solution with various therapies for circulation, muscle tension relief, and cervical alignment restoration.
EMS therapy induces endorphin release, reduces pain perception, enhances muscle strength, improves neck mobility, aids nerve function, and alleviates neck and shoulder discomfort.
Free shipping about 7-14 business days.
Standard shipping takes 7-12 business days.
Express shipping is available for 5-9 business days delivery.
(USA / UK / EU / Australia / Canada)
Worldwide: Standard shipping: 7–20 business days
We offer a 60-day return policy on all items.
Befor recieve please can recording video when open the box product.
If there is an issue with your product, please submit a complaint via our email within 60 days of the delivery date, including your order number and images/videos of the defective product.
We will either replace the product or refund you without requiring the return of the defective item.
Refunds only apply to defective products or those significantly different from what was advertised.
Refunds will be processed within 3 days.
Yes, we ship to most countries worldwide. International shipping times vary by location.
Once your order ships, you'll receive a tracking number via email. You can use this to track your package or Track Your Order
We accept all major credit cards, PayPal, and other secure payment methods at checkout.
Orders can be modified or cancelled within 24 hours of placement. Please contact our support team as soon as possible.
Yes, gift wrapping is available for a small additional fee. You can select this option at checkout.
Please contact us immediately with photos video of the damage. We'll arrange a replacement or full refund.
Yes, you can find detailed size guides on each product page. If you need help, our customer service team is happy to assist.
You can reach us via email, phone, or live chat. Our support hours are Monday-Friday, 9am-6pm.
Email: Info@Healrios.com