Frequently Asked Questions
Free shipping about 7-14 business days.
Standard shipping takes 7-12 business days.
Express shipping is available for 5-9 business days delivery.
(USA / UK / EU / Australia / Canada)
Worldwide: Standard shipping: 7–20 business days
We offer a 60-day return policy on all items.
Befor recieve please can recording video when open the box product.
If there is an issue with your product, please submit a complaint via our email within 60 days of the delivery date, including your order number and images/videos of the defective product.
We will either replace the product or refund you without requiring the return of the defective item.
Refunds only apply to defective products or those significantly different from what was advertised.
Refunds will be processed within 3 days.
Yes, we ship to most countries worldwide. International shipping times vary by location.
Once your order ships, you'll receive a tracking number via email. You can use this to track your package or Track Your Order
We accept all major credit cards, PayPal, and other secure payment methods at checkout.
Orders can be modified or cancelled within 24 hours of placement. Please contact our support team as soon as possible.
Yes, gift wrapping is available for a small additional fee. You can select this option at checkout.
Please contact us immediately with photos video of the damage. We'll arrange a replacement or full refund.
Yes, you can find detailed size guides on each product page. If you need help, our customer service team is happy to assist.
You can reach us via email, phone, or live chat. Our support hours are Monday-Friday, 9am-6pm.
Email: Info@Healrios.com