FAQ

1. How long does shipping take? 🚚

  • USA / UK / EU / Australia / Canada: Free shipping: 7–14 business days | Standard: 7–12 days | Express: 5–9 days

  • Worldwide: Standard shipping: 7–20 business days

  • All orders are processed within 1–2 business days. You’ll receive a tracking number once your order ships, so you can monitor your package in real time.

2. What is your return policy? 🔄

  • We offer 60-day returns for defective or misrepresented products.

  • Items must be unused, with tags, and in original packaging.

  • To request a return, email info@healrios.com with your order number and photos/videos.

  • If approved, we will replace or refund without requiring the defective item back — fast and hassle-free.

3. Do you ship internationally? 🌍

  • Yes! We ship to USA, UK, EU, Australia, Canada, and worldwide. Shipping times vary by region (see above).

4. How can I track my order? 🔎

  • Once your order ships, you’ll receive a tracking number via email. Use it to monitor your package in real time.

5. What payment methods do you accept? 💳

  • Major credit/debit cards (Visa, Mastercard, American Express)

  • PayPal

  • Apple Pay / Google Pay (depending on region)

6. Can I change or cancel my order? ❌

  • Orders can be modified or canceled within 24 hours of purchase.

  • After processing, changes may not be possible, but you can always return the item under our return policy.

7. Do you offer gift wrapping? 🎁

  • Yes! Selected products can be gift-wrapped. Simply choose the option at checkout.

8. What if my item arrives damaged? ⚠️

  • Inspect your order immediately upon arrival.

  • If damaged, defective, or incorrect, email info@healrios.com within 15 days with photos/videos.

  • We’ll replace or refund your order promptly — no need to return the damaged item.

9. Do you have a size guide? 📏

  • Yes! All posture correctors, braces, and wearable devices come with a detailed size chart on the product page to ensure the best fit and comfort.

10. How do I contact customer support? 📞

  • Email: info@healrios.com

  • Response time: within 24–48 hours on business days

  • We provide product guidance, troubleshooting, shipping updates, and expert advice for your health and comfort.

11. Are Healrios products safe to use? ✅

  • Yes! All products are made with skin-friendly, high-quality materials and tested for safety and effectiveness.

12. Which product should I choose for my pain? 🤔

  • You can check product descriptions or size guides.

  • If unsure, our customer support team can help you select the right device for neck, shoulder, back, or posture correction.

13. Can people with health issues use these products? 🩺

  • Many products are safe for all ages, but if you have a specific health condition, consult your doctor before use.

14. How do I maintain or clean the products? 🧼

  • Keep products in a dry place, avoid direct water exposure, and follow cleaning instructions in the manual for long-term use.

15. Do you offer promotions or discounts? 💸

  • Yes! Sign up for our newsletter or follow Healrios on social media for the latest deals and special offers.

16. How can I be sure of the product quality? 🏆

  • Healrios ensures premium quality, durability, and ergonomic design. Every product is carefully tested before shipping.

17. How fast is your shipping? ⏱️

  • We prioritize fast processing: most orders ship within 1–2 business days, then depend on your shipping method and location.

18. Do you provide instructions or tutorials? 📖

  • Yes, each product comes with a detailed manual, and we offer video guides for easy and safe use.

19. Can I return items if I change my mind? 🔁

  • Yes, as long as the item is unused, with tags, and in original packaging, you can return within 60 days.

20. What makes Healrios different from other health care brands? 🌟

  • Healrios combines innovative design, ergonomic comfort, and premium materials to deliver effective solutions for posture, back, neck, and shoulder care.

Extra Notes for Customer Comfort 💌🌱🚀

  • If there are shipping delays or unexpected events, don’t leave a negative review immediately — we will resolve it quickly and may offer discount codes or gifts as a thank you.

  • All products are carefully tested for safety, effectiveness, and quality.

  • We prioritize fast shipping, quality, and your satisfaction above all.

Contact us

Customer Reviews

What our customers are saying

Amazing product! Exceeded my expectations in every way.

Great quality and fast shipping. Highly recommend!

Absolutely love it! Will definitely buy again.

Very satisfied with my purchase. Good value for money.

Perfect! Exactly what I was looking for.

Outstanding quality and customer service!

Frequently Asked Questions

Answers to common questions below

Free shipping about 7-14 business days.
Standard shipping takes 7-12 business days.
Express shipping is available for 5-9 business days delivery.
(USA / UK / EU / Australia / Canada)

Worldwide: Standard shipping: 7–20 business days

We offer a 60-day return policy on all items.

Befor recieve please can recording video when open the box product.

If there is an issue with your product, please submit a complaint via our email within 60 days of the delivery date, including your order number and images/videos of the defective product.

We will either replace the product or refund you without requiring the return of the defective item.

Refunds only apply to defective products or those significantly different from what was advertised.

Refunds will be processed within 3 days.

Yes, we ship to most countries worldwide. International shipping times vary by location.

Once your order ships, you'll receive a tracking number via email. You can use this to track your package or Track Your Order

We accept all major credit cards, PayPal, and other secure payment methods at checkout.

Orders can be modified or cancelled within 24 hours of placement. Please contact our support team as soon as possible.

Yes, gift wrapping is available for a small additional fee. You can select this option at checkout.

Please contact us immediately with photos video of the damage. We'll arrange a replacement or full refund.

Yes, you can find detailed size guides on each product page. If you need help, our customer service team is happy to assist.

You can reach us via email, phone, or live chat. Our support hours are Monday-Friday, 9am-6pm.
Email: Info@Healrios.com

Related products